NICE and BoomeRing Integrate Mobile Recording Solution for Regulatory Compliance
NICE Systems and BoomeRing, a provider of converged communication solutions for telecoms and enterprises, have integrated BoomeRing's mobile recording service with the NICE Engage platform. The integrated offering provides a way for mobile carriers to record both voice and SMS interactions to ensure regulatory compliance.
BoomeRing enables tier-1 mobile carriers to provide end-to-end mobile recording compliance value-added services for voice and SMS interactions in compliance with the newest mobile recording regulation in the financial services industry worldwide. With the new integration with NICE, carriers can now expand their infrastructure with the BoomeRing Enterprise Compliance Server (ECS), and allow their end-customers to record mobile voice and SMS interactions by leveraging the end-customer's existing NICE Engage Platform.
This partnership will enable organizations to have an integrated solution to comply with the latest international cellular record keeping regulations, including FCA (Financial Conduct Authority) in the United Kingdom and Dodd-Frank in the United States. These rules mandate that financial institutions are able to capture, store, and retrieve mobile communications that relate to specific trades. With further regulations being considered across many European and Asian financial centers, the integration of BoomeRing and NICE Engage future-proofs customers' mobile recording capabilities and ensures continuous regulatory compliance.
The NICE Engage Platform captures customer interactions and helps analyze the reasons why customers are calling, improve quality management, and ensure regulatory compliance. With its advanced real-time capabilities, the platform powers NICE's broad portfolio of real-time applications for significant business impact. The platform supports most telephony environments, including Voice over Internet Protocol (VoIP), traditional and hybrid networks. It also supports thousands of concurrent IP streams in a single platform: capturing, forwarding streams in real time, recording, and archiving.
"With the number of remote employees growing in the enterprise, we see that recording customer interactions on the mobile channel is becoming increasingly critical for compliance and quality monitoring purposes," said Micha Catran, vice president of the multichannel recording line of business at NICE, in a statement. "Our partnership with BoomeRing enables us to offer organizations secure, intelligent multichannel compliance software for mobile environments to help manage the ever changing compliance rules and challenges."
Voice quality check raises alarms when voice quality in recordings is poor.