NVoq Partners with Communication Solutions

NVoq, a provider of SaaS speech technology, announced a partnership with Communication Solutions, in which nVoq's SayIt real-time speech-to-text solution will be deployed with contact center Communications Solution's chat agents using LivePerson's chat tool.

SayIt improves the chat agents' workflow and is designed to decrease time spent in a chat session. Using SayIt, Communication Solutions' chat agents can speak chat responses, find critical information, and perform repetitive tasks much faster. They also experience a higher accuracy level than when they type. Contact centers like Communication Solutions have seen significant improvements in productivity and key performance metrics, along with enhanced note detail and accuracy when using SayIt, according to the companies.

"The SayIt application is a unique tool that gives us the ability to utilize technology as we continue our push for greater efficiencies and economies to scale," said Tony Ridenour, vice president of Communication Solutions, in a statement. "SayIt allows our online chat agents to focus less on the mundane task of using their keyboard to relay their responses to the customer and focus more on the actual act of communication with the customer."

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