NetXentry to Incorporate NSC ASR Boards into its Call Center Services
PHILADELPHIA, PA and RISHON LE-ZION, ISREAL - NetXentry and NSC announce the integration of NSC's Automatic Speech Recognition (ASR) Boards to NetXentry call center services. NetXentry will use the boards for its WebforPhone Platform of fully automated inbound/outbound call center applications. Financial, retail, pharmaceutical and insurance companies utilize the WebforPhone Platform. NetXentry purchased 48 ASR channels (two T1) in its first order and plans to expand the use of NSC's speech recognition boards in the future. Using The WebforPhone Platform, powered by the NSC Speech Recognition engine, customers access information they need via telephone 24 hours a day, ranging from account status to prices of securities. NSC's speech recognition technology lets phone-in customers "say what they want", rather than having to press keyboard codes or wait for detailed menus. Many phone transactions can be completely 'hands-free'. The NSC PCI Board can be provided with the WebforPhone Platform as an outsourced service or licensed where applications could be customized. "We have chosen NSC for its high-density, cutting-edge technology and cost-effective price per speech recognition channel. NSC's products enable us to offer a powerful platform, supporting unlimited in-bound and out-bound calls due to the high density, DSP based technology" said Noah Prywes, CEO of NetXentry. "NSC's solutions are easy to install and integrate. Together with the support we've received, they've reduced our costs." "NSC is very pleased to be working with NetXentry and to support its customers," said Dr. Ami Moyal, CEO of NSC. "We believe that NSC's DSP-based speech recognition solution is ideal for mass market voice activated services. Together with WebforPhone's Platform, organizations now can easily deploy and maintain speech driven services without the need of custom engineering or special expertise. The result is a cost effective solution and a short time to market."