Newspaper Agency Selects VoicePort

Newspaper Agency selected the VoicePort speech application, CircPort, to field circulation phone calls to its two prominent Utah-based newspapers; The Deseret Morning News and The Salt Lake Tribune. With a collective circulation of more than 200,000 daily, Newspaper Agency will implement the onsite solution, in combination with VoicePort's Internet-based circulation product WebPort, as well as CTI software.

Previous to purchasing the CircPort solution, Newspaper Agency used a touchtone IVR. Subscribers to the two papers will be able to access their account 24/7 to place a vacation hold, make a payment, change their address and much more through both the phone and Internet. Additionally, the WebPort and CircPort applications are integrated to the newspapers' GEAC circulation database eliminating the need for agents to re-key information.

The CTI component will be provided by Upstream Works, of which VoicePort is a value-added reseller. Upstream Works has developed an industry reputation of delivering cost effective, operational solutions throughout the call center industry.  The Deseret Morning News and The Salt Lake Tribune will be the first of many to benefit from this additional feature.

 "After reviewing the various applications available, we selected the CircPort application for its rich functionality," said Steve Gunn, Customer Service Manager at Newspaper Agency. "We believe that VoicePort's solutions provide a superior caller experience to that of other vendors and compelling ROI."