NextiraOne and UAC Sign a Multi-year Agreement to Jointly Service Voice Maintenance Enterprise Customers in North America
HOUSTON - NextiraOne, LLC and United Asset Coverage (UAC) have signed a multi-year agreement to jointly service voice maintenance enterprise customers in North America. Under the terms of the agreement, UAC has acquired a portion of NextiraOne's standard voice maintenance business. Simultaneously, UAC has entered into a multi-year agreement to utilize NextiraOne's field technicians and Technical Assistance Centers (TAC), to service its customer base across North America.
UAC will gradually assume day-to-day management responsibility for the acquired portion of the voice maintenance contracts during a transition period expected to end in mid-September. The responsibilities include alarm monitoring, call receipt, dispatch and billing functions as well as select Moves/Adds/Changes (MAC) services. The on-site troubleshooting, repair, manufacturer escalation and the majority of MAC services will be handled by the same NextiraOne technicians that perform the service today.
NextiraOne has tuned its service strategy to focus more on complex communications issues. The recent introduction of its formalized professional and managed services practice, and information security services in particular, were developed to help clients secure their communication networks, optimize their contact centers and migrate current infrastructures to converged technologies. NextiraOne professionals will continue to address these needs by providing the existing and transitioning clients with the technology solutions and services.
UAC is a provider of integrated telecommunications and data networking maintenance services. Founded in 1997, UAC is a privately held company with over 40 offices across the country. UAC ranked 24th on Inc Magazine's 500 Fastest Growing Private Companies List in its first year of eligibility.