Noble Systems Tapped By Invacare HCS
Noble Systems has inked an agreement to provide Invacare HCS with a solution that includes automated prescription refill notification and fulfillment functionality using messaging and speech technology.
Noble Messenger's automated outbound messaging system automates the prescription refill notification and its speech technology tools convert text-based information into speech, personalizing communications and the options that are available to meet customers' specific medical needs. Working in combination, the system contacts the customer with an interactive IVR and works with the customer to select the appropriate medical supplies and automate the fulfillment process to ensure delivery.
"Noble Systems is proud to partner with Invacare HCS, a recognized service leader in the healthcare segment that saw a great opportunity to serve customers more efficiently,” said Chris Hodges, senior vice president of sales and marketing at Noble Systems, in a statement. "Our messaging and speech technology seamlessly blends with the existing contact center infrastructure to automate the prescription refill process without draining agent resources."