Nuance Advances Dragon Medical Virtual Assistant for Hey Epic!

Nuance Communications has integrated its virtual assistant technology with Hey Epic!, Epic's electronic health record (EHR).

Built on Nuance's Dragon Medical documentation solution, Nuance's virtual assistant integration with Hey Epic! enables clinicians to conversationally navigate the EHR, search for information, place orders, and seamlessly switch hands-free between voice assistant and dictation.

Nuance first announced the integration of the Nuance virtual assistant functionality in the Epic EHR in 2018. Since then, nearly 80,000 physicians and nurses using Epic have licensed access to Nuance virtual assistant technology in Epic Haiku and Epic Rover mobile apps.

"I have been using Nuance virtual assistant technology with Hey Epic! in the Haiku mobile application to quickly navigate the EHR, access and dictate clinical notes, and complete other tasks simply by using my voice. This saves time that can be dedicated to patients instead of searching through documentation. Now, having access to this technology in Hyperspace will further our ability to gain situational awareness and access to accurate, timely information that helps us treat the patient to the best of our ability in the moment," said Dr. Patrick Guffey, chief medical information officer at Children's Hospital Colorado, in a statement.

"We have long focused our conversational AI innovation on keeping a healthy balance for physicians and nurses between necessary administrative tasks and their primary clinical work," said Peter Durlach, senior vice president of strategy and new business development at Nuance, in a statement. "Our virtual assistant and ambient intelligence solutions are not just addressing that balance, they are helping to power the digital transformation of healthcare."

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