Nuance Communications Partners with ClickFox
BURLINGTON, Mass. - Nuance Communications, Inc. (NASDAQ: NUAN) introduced a customer insight solution powered by software from ClickFox. In addition to a reseller agreement, Nuance will develop an extended integrated solution that delivers task- and product-specific dashboards, feature views and reports pertaining to Nuance speech applications.
By pairing the integrated solution with business consulting services from Nuance, enterprises will be able to measure and analyze customer interactions within speech applications and other channels of service to identify methods to optimize the customer experience.
The ClickFox partnership complements the recent launch of Nuance's Business Consulting practice, a team of voice industry experts who help customers make decisions about the appropriate use of technology for customer interactions. The new organization enables clients to develop, justify and communicate a long-term contact center service strategy, and to ensure the contact center is integrated with other self-service channels. The Nuance® Business Consulting offerings span strategic and operational planning, brand communication and system performance assessment and enhancement.