Nuance Earns VoiceXML Forum Certification

Nuance Communications' Voice Platform—the VoiceXML platform used in its Nuance On Demand hosted environment—has passed the VoiceXML Forum Platform Certification Program for VoiceXML 2.1.

The VoiceXML Forum, an industry organization whose mission is to promote and accelerate the worldwide adoption of VoiceXML and adjacent technologies, certified the VoiceXML 2.1 standard through testing by Newfound Communications, an independent third-party compliance consultant. Although voluntary, the certification of IVR (interactive voice response) platforms as VoiceXML 2.1-compliant helps enterprises better evaluate their investment in an IVR platform. 

Nuance was one of the first VoiceXML platform providers to earn certified VoiceXML 2.0 compliance in September 2004. For the new VoiceXML 2.1 certification process, Nuance is once again one of first vendors to undergo the VoiceXML 2.1 Platform Certification Program for its hosted enterprise speech solutions. Loquendo also received that certification.

Were pleased to be among the first companies to achieve VoiceXML 2.1 compliance certification, said Dan Faulkner, vice president of product management and marketing at Nuance. Our customers trust us to deliver excellent reliability, return on investment and caller experiences from Nuance On Demand, ensuring we do that in an open, standards based environment provides them access to our latest technologies and provides the greatest flexibility and investment protection for the future.” 

Enterprises that use or acquire VoiceXML 2.1-compliant IVR platforms can easily migrate from their existing applications to another compliant platform in the future. This kind of application portability means that enterprises are not locked into using a certain vendor.  Certified VoiceXML 2.1-compliant IVR platforms allow enterprises to invest in world-class applications without worrying about completely redesigning their evolving contact center strategies when switching from a premise-based solution to a hosted solution, or changing IVR vendors.

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