Nuance Voice Platform Utilized by Datria for Field Productivity Voice Application
MENLO PARK, CA, and ENGLEWOOD, CO - Datria and Nuance (Nasdaq:NUAN) announced that Datria Ticket Management 2.0 will be available on the Nuance Voice Platform in September. Datria Ticket Management 2.0 is designed to improve the productivity of field personnel while reducing the costs to support them. Nuance Voice Platform is a VoiceXML standards-based software platform optimized for speech solutions. "We are building on our long-standing relationship with Nuance," said James Greenwell, Chairman and CEO of Datria. "We've used Nuance speech technologies for a number of years. Now that Nuance has developed its own platform, we felt it was a logical fit for Datria's first packaged application, Ticket Management 2.0. Nuance Voice Platform helps us deliver high quality, low cost applications to our customers." Ticket Management 2.0 allows field service technicians to manage their work and communicate with their home base using only their voice and a phone. Field representatives can call from any location using any phone and speak directly to their enterprise applications to report or receive job information. Ticket Management 2.0 converts their voice to data and updates the enterprise system. The application then "reads" the data in the enterprise system and speaks it to the field technician. The process is analogous to having the field technician call an agent in a dispatch center, except that no agent is required. By automating the process, Ticket Management 2.0 allows dispatch agents to be re-deployed for other activities such as customer service. Nuance Voice Platform supports VoiceXML 2.0 - the open, industry standard for voice applications and services. According to Nuance, because VoiceXML is based on Web architectures, businesses using Nuance Voice Platform can leverage their existing IT staff expertise and Web infrastructure investments. Tightly integrated with Nuance's speech technologies, Nuance Voice Platform provides customers and partners optimized access to advances in speech recognition accuracy and human-sounding text-to-speech. Additionally, Voice Platform offers a broad range of speech specific capabilities designed to deliver business benefits including cost savings, increased customer satisfaction and new revenue from voice-driven services. "Together, Nuance and Datria have built a reputation of trust and reliability - delivering speech solutions that address real-world business problems," said Chuck Berger, president and CEO, Nuance. "Datria's commitment to delivering packaged, open standards-based speech applications is good news for our customers. The combination of Datria Ticket Management 2.0 and the Nuance Voice Platform will accelerate the business value that speech provides."