Nuance and Toyota Extend Voice Recognition Partnership

Nuance Communications has extended its affiliation with Toyota, with Nuance Dragon Drive serving as the technology behind the Toyota Entune and Lexus Enform in-car systems.

Nuance Dragon Drive connects Toyota and Lexus vehicles to the cloud and delivers an optimized in-car experience. With the Toyota Entune and Lexus Enform App Suite, customers can access applications and services such as Bing, Facebook, Movietickets.com, OpenTable, and Pandora, in their cars. Drivers can search online for destinations and points of interest, view traffic conditions, check for weather, sports, and financial market updates, listen to music, make reservations at local restaurants, update social media profiles, and more.

In addition to content aggregation and delivery, Nuance Dragon Drive provides a full-service solution for Toyota Entune and Lexus Enform App Suites, including the following:

  • The ability for the vehicle to connect to the cloud through the driver's smartphone. The vehicle leverages the mobile device and connects to Internet content without the driver having to interact with the phone.
  • Content and service supplier management, including reporting and simplified conversion for safe display in vehicles.
  • Authenticated over-the-air provisioning capabilities that enable new and updated applications to be delivered to the customer’s vehicle conveniently.
  • OEM-branded mobile device and end-user Web portals that enable vehicle owners to set up a profile, select service preferences, and associate additional accounts (spouse, children, etc.) for personalized user experiences.
  • A customer support application that enables Toyota and Lexus call-center representatives to access vehicle information and owner profile specifics so they’re able to provide customers with more personalized service.
  • Back-office systems integration to authorize and authenticate vehicle owners.
  • Business intelligence data and tools to continuously improve service and usability for the life of the vehicle. 

Nuance has been powering embedded and cloud-based voice and content solutions for more than 5 million Toyota vehicles globally since 2007. Launched in 2011, Dragon Drive has been installed in more than 1.6 million vehicles equipped with Toyota Entune and Lexus Enform App Suites, and powers more than 50 million transactions for Toyota and Lexus drivers each month.

"Since 2011, our Entune and Enform App Suite services have been enabling our customers to extend their connected lifestyles into their cars," said Sandy Lobenstein, vice president of connected vehicles and planning at Toyota, in a statement. "Through the wide range of available content, applications, and services, drivers can expect a secure and seamless connected car experience from their Toyota and Lexus vehicles. Our relationship with Nuance helps ensure Toyota and Lexus drivers will remain connected to their favorite content in their vehicles for the coming years."

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