OAISYS Call Recording Solution Rated Avaya-Compliant
OAISYS, a provider of business call recording and contact center management solutions, today announced that its Tracer application is compliant with key contact center and IP telephony solutions from Avaya, a global provider of enterprise communications systems, software, and services.
The Tracer professional interaction management solution allows businesses to record calls, conduct live and automatic call monitoring, evaluate and rank employee performance, and archive calls for later playback and review. The application now is compliance-tested by Avaya for compatibility with Avaya Aura Communication Manager 6.0 using Avaya Aura Application Enablement Services 5.2.2 (AES) solutions.
“The integration of OAISYS Tracer with Aura Communication Manager provides enterprises and contact centers with a feature-rich, simple-to-use and highly affordable call recording and quality assurance solution,” said Brian Spencer, president of OAISYS. “Avaya compliant testing assures customers and resellers that Tracer will easily, reliably and cost-effectively help them get the most from the Avaya communications infrastructure.”
OAISYS is a member of the Avaya DevConnect program—an initiative to develop, market, and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.M/p>
As a gold member of the program, OAISYS is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya-compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure, speeding deployment of new applications and reducing both network complexity and implementation costs.
“The integration with OAISYS Tracer provides contact centers and enterprise users with the tools they need to address customer service, regulatory compliance and personnel development concerns throughout the organization,” said Eric Rossman, vice president of developer relations at Avaya. “Avaya customers can now implement a reliable and affordable standards-based call recording and interaction management solution to help achieve low-cost, efficient and profitable contact center operations.”