OP3Nvoice and Digital Reasoning Team Up on Analytics for Multichannel Electronic Communications
OP3Nvoice, a conversation intelligence platform provider, and Digital Reasoning, a company that enables automated understanding of complex data sets, have teamed up to deliver an expanded solution for the monitoring and analysis of electronic communications.
The solution will leverage Digital Reasoning's Synthesys machine learning platform, which transforms structured and unstructured data into the underlying facts and relationships. By integrating with the OP3Nvoice platform that monitors all conversations, whether conveyed by audio, video or text, the combined platforms will provide a conversation analytics solution to uncover critical information within human communications.
"This is an exciting development. It unlocks the spoken word and enables very powerful analysis of patterns, trends and insight to be identified and acted on," said Paul Murphy, founder and CEO of OP3Nvoice, in a statement. "The pressing need for better compliance solutions has been made abundantly clear to us during our many discussions with the financial services industry and I believe this combination of technologies will be a significant step forward in solving this."