Ontario OneCall and Accu-Link Deploy Ticket Management 2.0
ENGLEWOOD, CO - Datria announced that Ontario OneCall and its outsourcing partner, Accu-Link, have implemented Ticket Management 2.0 for field service management.
Ontario OneCall has used Accu-Link as an outsourcing partner to manage its calls for the past year. Accu-Link will implemented Datria Ticket Management 2.0 to automate the call flow. Ticket Management 2.0 uses voice-recognition technology to simulate call agents and dispatchers. Callers will speak to the automated voice agent embedded within Ticket Management, allowing existing agents to be re-deployed for other activities such as customer communications.
"Datria Ticket Management will help us respond to more calls in less time," said Mark Brabant, president of Accu-Link. "The net effect is that we can improve productivity while reducing overhead costs. We hope to bring the same benefit to other unified call centers in the USA and Canada."