Pfizer Selected ICT GROUP to Provide Customer Support Services for Helpful Answers Program
NEWTOWN, Pa. - Pfizer Inc. has selected ICT GROUP, Inc. to provide customer assistance services in support of its Pfizer Helpful Answers initiative.
Pfizer Helpful Answers is an initiative that provides America's uninsured, regardless of age or income, with an access point to find out how to get Pfizer medicines for free or at a savings. Through a phone number and Web site, uninsured Americans without prescription drug coverage can find out about and apply for an array of Pfizer assistance programs.
Over 75 ICT GROUP customer assistance representatives are supporting this program, responding to applicant and member inquiries from patients, caretakers and healthcare providers, assisting with eligibility and application screening, address changes, member add-ons and new card requests as well as inquiries regarding Pfizer prescription prices, online drug/pharmacy locator and discount eligibility.
Additionally, ICT GROUP is providing event handling, product complaint and safety/quality assurance reporting, bilingual English/Spanish and interactive voice response with speech recognition, to help streamline operations and provide an automated solution for routine, basic inquiries.