Phonetic Systems Releases Voice Search Engine 5.8
NEW YORK - Phonetic Systems announced an upgrade to its patented speech recognition technology which is the core foundation of its Enterprise, Call Center and Carrier speech applications. Version 5.8 of the Voice Search Engine (VSE) is an open and standards based speech recognition engine which excels at powering applications requiring large and dynamic grammars. It includes a number of product enhancements such as performance analysis tools, platform robustness, improved tools for database normalization, and improved multi-modal support.
VSE 5.8 offers the following features:
ENHANCED SUPPORT FOR NATIONAL DIRECTORY ASSISTANCE
Tools, processes and features have been added into VSE 5.8 to support full automated National DA for businesses, government, residential and reverse DA listings. In the area of database performance, enhancements have been made in aliasing, normalization and rule generation. For database editing, additional tools for sorting and updating a GUI are now available. New tools have also been developed for expanded locality creation and NDA database preparation, update and distribution and session log analysis.
ENHANCED FEATURES FOR CALL CENTER AND ENTERPRISE APPLICATIONS
VSE 5.8. New automated processes for recordings and system analysis and the opportunity to choose between having a male or female voice answering a company's calls.
SUPPORT FOR PARTNERS
New features and tools in VSE 5.8 include: Open API for redundancy and scalability, new testing tools for testing applications with other third-party platforms, and multimodal support for both voice and text searches, and XML support.