Pindrop Releases Pindrop Deep Voice and Passport
Pindrop, a provider of voice security and authentication technology, has released the Deep Voice biometric engine, which uses deep neural network technology for speaker recognition to passively identify legitimate and fraudulent callers solely by voice. The Deep Voice engine also detects new voice attacks, such as voice synthesis and distortion.
Deep Voice also expands Pindrop's total addressable market from $2.5 billion to $7.8 billion with the introduction of a new authentication product, Pindrop Passport. Pindrop Passport, which is powered by the Deep Voice engine, is a multifactor authentication solution that passively authenticates callers based on their voices, devices, and behaviors as they naturally engage with call centers.
In addition to Deep Voice, Passport alsorelies on Pindrop's Phoneprinting ;technology and Toneprinting behavioral analytics technology. It runs passively in the background of every call.
"Our newly patented Deep Voice engine is creating new opportunities for Pindrop as we see voice eating all other interfaces," said Vijay Balasubramaniyan, CEO and co-founder of Pindrop, in a statement. "Establishing trust, security, and identity is key to unlocking brand loyalty with consumers. With today's product expansion we are delivering an end-to-end voice identity platform for enterprises looking to reimagine the customer experience as voice becomes the dominant interface of choice."
Updated voice recognition engine improves authentication rate by 30 percent.