PolyAI's Customer-Led Voice Assistants Now Available on Genesys AppFoundry

PolyAI, a provider of conversational artificial intelligence (AI), has made its Customer-Led Voice Assistant available on the Genesys AppFoundry, a marketplace of solutions for customer and employee experiences.

PolyAI is enabling Genesys customers to launch voice assistants built on generative AI and large language model technologies and powered by spoken language technology.

"We're excited to be bringing PolyAI to the AppFoundry, unlocking access for Genesys clients to our customer-led voice assistants, which are engineered and deployed in as little as six weeks," said Michael Chen, head of partnerships at PolyAI, in a statement. "Contact center teams need to harness advancements in several technologies, now including generative AI, to deliver compelling conversational experiences in customer support. We're looking forward to helping more Genesys clients access our expertise in speech recognition, natural language understanding, linguistics, and spoken language technologies to create custom branded experiences over the phone."

PolyAI's Customer-Led Voice Assistant is now available with Genesys Cloud CX, an all-in-one composable solution for customer and employee experiences.

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