Premiere Global Services Introduces Interactive Notifications
- Premiere Global Services, Inc. released Interactive Notifications, an enhanced voice messaging solution that enables enterprises to deliver automated, personalized alerts and notifications to their customers with speech recognition capabilities for capturing responses and feedback. The automated Interactive Notifications solution allows companies to confirm appointments, survey customers and gather feedback by asking questions and receiving a spoken response. Recipient responses are captured and delivered to Interactive Notifications clients to update records and follow up with recipients as needed.
Interactive Notifications can be triggered based on specific business rules, allowing businesses to reach out to customers with information, such as flight cancellations or fraud alerts. Premiere Global clients can access status reports to track the progress of their notifications programs as they run, and detailed reports are available for analysis and fine-tuning of future campaigns.