Promero Releases Speech Analytics On Demand Program
Promero, a reseller and hosting provider of call center software, has launched a new Speech Analytics OnDemand program using technology based on the CallMiner Eureka platform.
The new Speech Analytics OnDemand program includes contact center quality management and a Payment Card Industry (PCI) compliance program in the cloud. Startup costs begin at $20,000.
Promero's Speech Analytic OnDemand solution featuring CallMiner Eureka automatically scores 100 percent of agent interactions and uses conversational analytics (text and speech analytics) to immediately reveal insights from customer conversations. Organizations using speech analytics can instantly access and review data from millions of customer engagements, identify cost reduction and optimization opportunities, monitor compliance, and uncover the root cause of issues.
The OnDemand solution highlights pre-configured solutions for scoring customer service, sales performance, and outbound collections, including configurations that evaluate every call for Mini Miranda language, Right Party Contact Language, Consumer Financial Protection Bureau regulatory compliance, Fair Debt Collation's Practices Act compliance, and abusive language from either party. Redacting service—the removal of confidential information—is also available.
Expanded real-time product uses proven speech analytics platform to improve call center performance and compliance.