Red Box Announces Voice Data Controller on the Salesforce AppExchange
Red Box announced it has launched Voice Data Controller on the Salesforce AppExchange, empowering businesses to connect with their customers, partners, and employees in entirely new ways. Underpinned by Red Box’s secure and resilient voice capture solution, Voice Data Controller enables customers to:
- Align calls to Salesforce contacts, accounts and leads
- Search for keywords in transcripts
- Replay audio at the click of a button directly with Salesforce
- Analyze call using rich metadata fields and native Salesforce reports and dashboards
Built on the Salesforce Platform, Voice Data Controller is currently available on the AppExchange.
Voice Data Controller
The Lightning ready application enables organizations to import into Salesforce the audio and accurate transcripts of calls captured from over 55 UC and telephony platforms. This includes PBX, UC, trading, and call center solutions as well as radio, mobile, and meetings.
The Voice Data Controller supports automatic assignment of calls and transcripts to a lead, account or contact record and users can then search and replay. In addition, the rich metadata fields can be used for analysis using native Salesforce reports and dashboards
Companies still aren't doing enough to capture voice data, but advances in transcription, AI, and machine learning could change things
Synaptics Incorporated, a developer of human interface solutions, announced its AudioSmart far-field voice (FFV) technology has been designed into Alexa built-in televisions from TCL Corporation.