Restoration Hardware Selects Voxify Automated Agents
ALAMEDA, Calif. - Home furnishings retailer, Restoration Hardware, has selected Voxify to improve customer service. The system went live across the company's 104 stores in the U.S. and Canada in May.
"Voxify is helping us improve our customer service", said Jeff Turner, CIO for Restoration Hardware. "Voxify gives us an excellent automated service infrastructure that our internal customers can depend on for timely service, and it enables our live agents to focus more of their time on customer service activities."
Voxify Automated Agents are built for customer service calls, such as product orders, reservations or order status, and can accommodate customers with varying amounts of information.
Voxify's Conversation Engine gives the Automated Agents conversational skills, enabling them to engage callers in dialogue, and understanding multiple pieces of information in a response or adjusting to unexpected information provided by the caller.
Among Voxify's clients are Aer Lingus, Continental Airlines, Wyndham International, World Choice Travel, a unit of Travelocity, and Pegasus Solutions.