Silverlink Releases Suite of Solutions and Services for Health and Disease Management Programs

BURLINGTON, Mass. - Silverlink, a provider of automated call services for healthcare, released a new suite of solutions and services supporting Health and Disease Management program outreach. The Silverlink HIPAA-compliant, interactive phone calls will reach patients with chronic illnesses. Designed to address Population Health - plan members at any risk level - Silverlink's Health and Disease Management call solutions support diabetes condition management with future plans to address other major chronic illnesses. Silverlink's Health and Disease Management solutions are call programs that can be tailored and personalized for multiple market segments served by Health Plans and Disease Management companies. Through Silverlink's partnership with Healthwise, a source of consumer health content, the suite of call programs will leverage condition-specific, evidence-based information. Silverlink's Software as a Service (SaaS) model captures and reports results through the Web to track member clinical data. Call programs can be designed to trigger alerts via live transfers or email. Customizable reporting tools support process and outcome measures across risk groups. Health Plans and Disease Management organizations can evolve their Disease Management and Population Health offerings from program engagement through regular assessments for clinical and functional status and call program series supporting self-care and lifestyle management, medication compliance, and HEDIS (Health Plan Employer Data and Information Set) reminders. Silverlink also released Care Management Advisory Services to provide product management and clinical leaders with guidance on the impact of automated calls, providing campaign design support and helping with integration of health and disease management workflows. Leveraging Silverlink's personalized approach and SaaS model to capture and track information, the call programs for diabetes can address:
  • Health Risks Assessment to ID targets for disease management
  • Disease management engagement
  • Evidence-based condition assessment (via inbound or outbound programs) - periodic surveys that track diabetes assessment indicators such as blood glucose levels, cholesterol and blood pressure levels, medication compliance, and exercise regime
  • HEDIS reminders for Diabetes Care - HbA1c, diabetic eye exam, cholesterol screening, microalbumin testing, and blood pressure control
  • Self-care and lifestyle management education focusing on diet/nutrition, cholesterol management, daily monitoring of blood glucose, exercise, smoking, and foot care
  • Medication adherence and education on insulin and insulin pumps, oral agents, statins, and ACE inhibitors
  • Appointment reminders
  • Disease Management surveys to measure member satisfaction
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