Skit.ai Brings Voice Solutions to the U.S.
Skit.ai, a provider of cloud-based voice artificial intelligence solutions, has established its U.S. headquarters in New York following a Series B funding round. The company seeks to integrate its conversational voice AI solution with contact centers.
"Contact centers are experiencing a rapid influx of calls, especially in the post-pandemic environment, and many are struggling to maintain a quality level of customer service in the face of this crisis. That's why organizations need an effective voice AI solution like Skit that imitates natural and accurate voice conversations, ultimately bolstering customer satisfaction and loyalty," said Sourabh Gupta, co-founder and CEO of Skit.ai, in a statement. "Our rapid global growth has provided us the expertise and abilities necessary to continue expanding into new markets and industries at a methodical yet fast pace thanks in large part to our new and improved tools that help companies better serve their customers."
Skit's Augmented Voice Intelligence Platform uses advanced spoken language understanding systems, speech-first behavioral modeling, response production systems, and domain-specific AI. The Digital Voice Agent can hyper-personalize interactions and has multilingual capabilities.
"We're continually listening to our customers, conducting market research, and making enhancements to our artificial intelligence system to deliver a best-in-class solution that helps contact center agents offer modernized and reliable customer service, leaving a lasting impression and positive satisfaction rate for their company. We look forward to expanding our U.S. customer base and building new relationships to help elevate the customer experience, optimize costs, maximize operational efficiency, and increase company revenue," Gupta added.