Sonum Technologies Releases Machine Translation and Call Analytics
Sonum Technologies unveiled its beta release of two new product lines. The first product is Machine Translation, which gives the user the ability to have foreign text translated into English. This product is targeted at both the intelligence community and multinational corporations that need corporate communications translated for their interests outside the English speaking world. The second product is Call Analytics, also targeting the intelligence community but focused on the contact center industry. Call Analytics mines recorded telephone conversations for actionable intelligence regarding such things as agent performance and competitive activity.