SoundHound AI Launches Employee Assist Voice AI for Restaurants

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SoundHound AI, a provider of voice artificial intelligence, has launched Employee Assist, a conversational AI product that supports restaurant employees by allowing them to learn critical information about food, tasks, and other operations without having to reach for a manual or distract another employee.

Accessible via headset or tablet, Employee Assist uses SoundHound's voice AI with generative AI capabilities to learn and understand instruction manuals, ingredient and allergen information, and more. It then relays this knowledge directly to employees as part of a fluid two-way conversation, with the system able to answer questions and follow-up questions.

The technology also understands natural human speech without employees having to modify the way they talk. Employee Assist requests could include the following:

  • Information about food and drink items, including ingredients, allergens, and preparation;
  • Business FAQs, like opening hours, holiday closures, and baby changing or disabled facilities.
  • Updates on the managers' log and important daily tasks to be completed.

"Employee Assist offers a first-class solution to support busy employees and remove any friction and confusion from the equation. It's an AI-powered expert in their ear that delivers the right information every time," said James Hom, co-founder and chief product officer of SoundHound AI, in a statement. "Both restaurant operators and customers are now embracing cutting-edge technology like this because they understand that it's capable of creating a more efficient and productive ordering experience."

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