Spanlink Introduces Mobile Supervisor Workstation
MINNEAPOLIS, Minn. - Spanlink Communications introduced Spanlink Mobile Supervisor Workstation, a portable, hand-held tool that allows contact center supervisors to monitor, manage schedules, and collaborate with agents, regardless of location.
Mobile Supervisor Workstation extends the Spanlink InteractiveEdge line of products. The new product enables supervisors to maintain contact with agents from any location with wireless access.
Spanlink Mobile Supervisor Workstation features include:
- Portable Interactive Collaboration with Agents - Includes chat, barge-in, intercept, Web page push, silent monitoring, and on-demand recording of active agent calls.
- Mobile Real-Time Display and Email Alerts of Performance Metrics - Gives supervisors at-a-glance status information about the contact center environment.
- Integrated Browser - Permits supervisors to perform multiple job functions through a desktop application, including customer relationship management, e-mail, and historical reporting.
- On-Demand Agent Re-Assignment - Allows mangers to reassign contact center resources where and when they are needed.
Additionally, Spanlink Mobile Supervisor Workstation integrates with Spanlink Quality Management, a recording, evaluation, and training solution, and Spanlink CALABRIO Workforce Management, a workforce management and scheduling solution, providing remote access to workforce optimization tools.