Syntellect Acquires Teloquent Communications
Enghouse Systems announced its wholly-owned subsidiary, Syntellect, has acquired Teloquent Communications of Billerica, Mass. Teloquent is a supplier of contact center software, specializing in intelligent call routing, and live-agent assist solutions.
"We are very pleased with the acquisition of Teloquent as their products complement ours nicely, and will give us an even stronger presence in this marketplace," said Stephen Sadler, chairman and CEO of Enghouse.
Enghouse paid approximately $5 million for Teloquent, whose annual revenues are reported to be in the $10 million range.
"The addition of the Teloquent multi-channel product line broadens our portfolio of solutions to improve the efficiency and effectiveness of call center operations," said Steve Dodenhoff, president of Syntellect. "We are committed to adding value to the customer experience from self-service to live agent assist service."