TELUS Selects Enghouse Interactive to Support Cloud Contact Centers in Canada

TELUS Sourcing Solutions Inc. (TSSI), a provider of human resources, talent management and contact center solutions in Canda, has selected Enghouse Interactive’s Contact Center: Service Provider (CCSP) Cloud solution to support contact center services in Canada.

TSSI's Contact Center Solution will be based on Enghouse Interactive's CCSP, an all-in-one virtual contact center suite that includes multichannel Internet-based automatic call distributor with universal queuing, self-service via interactive voice response, (IVR), computer-telephony integration, predictive outbound dialing, multimedia recording, administrative tools, and advanced integration capabilities. CCSP supports all customer communication channels, including telephone, email, Web chat, Web voice, Web video, Web collaboration, and voicemail, on a high-capacity, high-availability, career-grade hosting with the deployment architecture and economies of scale of a multitenant platform.

"Our contact center customers are asking for Canadian hosted and managed cloud solutions with rich features, flexible administration, and robust security capabilities in a multitenant pay-per-use platform," said Chad Wormington, strategic director of contact center technologies and services at TSSI, in a statement. "Reducing capital investments and ongoing operational costs while leveraging technology which scales to meet their business needs are significant considerations for our customers. We believe Enghouse Interactive provides the solutions we need to deliver on our commitment to our customers to put them first."

"We are excited to partner with TELUS for their hosted contact center offerings," said Christoph Mosing, president of Enghouse Interactive, in a statement. "The multitenant platform model is the most efficient and effective deployment strategy and provides the flexibility that modern cloud computing solutions require. Carriers know that when they work with us, they are working with a company that specializes in meeting their unique needs." 

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