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Telecom Egypt Awards Contract to LogicTree

/>COLLEGE PARK , Md. - Telecom Egypt announced a contract with LogicTree Corporation for their voice automation platform to be used in Telecom Egypt 's national directory assistance (DA) and automated DA services.

 

The Telecom Egypt system will span two call centers in Cairo and Alexandria with 1,500 operators.  LogicTree's VoxLinx รค platform will provide voice automation for other call center functions in addition to the DA services.  BTSLogic, a division of LogicTree, will provide the DA system and search engine.  Ericcson will provide the switching hardware and call center software.  UNITEL, Telecom Egypt 's prime contractor for the project, selected LogicTree .

 

"We chose the LogicTree because of its demonstrated record of delivering high levels of automation and cost savings," said Mohammad Gad, CEO of UNITEL. "We are confident this scalable technology is 'future proof' and will grow as our needs change in coming years."

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