Telera Announces New Customer Win: Equant
CAMPBELL, CA - Telera, the software company that provides a Voice Web platform for delivering advanced voice applications, announced that Equant, a developer of global IP and data services, has selected Telera's software to deliver voice services to multinational corporations. Equant will become the first service provider to deliver the advantages of the Telera Voice Web Application Platform on a global scale. Telera's Voice Web platform will enable Equant to offer business customers a cost-effective option to outsource IVR (Interactive Voice Response) infrastructure, yet enable them to retain full control over application logic and rules for customer interaction. The new level of control means that enterprises can update their network-based IVR in near real-time, ensuring that their customers benefit from the latest business processes. "Equant carefully evaluated many currently available VoiceXML platforms, and only Telera's technology allows us to deliver the services that our customers demand," said Raoul Roverato, Head of Convergence Solutions Products at Equant. "Using Telera will enable us to provide the most reliable, scalable and flexible solution to any enterprise looking to rapidly develop and cost effectively deploy innovative voice applications." "In a time when service providers are postponing spending decisions, it is important to win what deals there are," said Daniel Hawkins, Voice Business Program Manager, Datamonitor. "This win is a significant one for Telera - both in terms of generating revenues today and positioning for the future, since service providers are becoming an important channel for voice applications." Equant selected Telera's standards-based Voice Web platform as the foundation for a suite of voice applications. Telera's platform integrates with speech recognition, text-to-speech and intelligent call routing technologies. By providing a network-based, enhanced services voice platform and disaggregating the voice infrastructure from customer applications, Equant can deliver voice self-service and intelligent network queuing and routing to their enterprise customers.