Telix AG Selects ScanSoft and varetis to Power Directory Assistance Service

/>GHENT , Belgium and PEABODY , Mass. - Telix AG announced that ScanSoft, Inc. and varetis have worked together to deliver automated directory assistance to the German telecommunications company. The service is available via the short code DA number 11810.

 

Based on the ADIS directory assistance platform from varetis and using the ScanSoft(R) Directory Assistance application, the system enables callers to retrieve all of their directory assistance requests - from phone numbers to addresses - via a voice user interface. It provides access to more than 40 million subscriber listings throughout Germany . In addition, varetis ADIS gives consumers the option of making inquiries from their wireless devices via SMS.

 

The system requires the location and either company or last name. For residential systems, the first name and street name of the requested person may be given and if more than one listing is found, the system presents the alternatives and allows the caller to select the desired listing.

 

"Since the service went live, we've continued to increase our customer base -- the service is fast, accurate, cost-effective, and guarantees a positive caller experience," said Kristian Pazdersky, CEO at Telix AG. "In fact, the system has been so user-friendly that many callers even believe they are talking to a live person throughout large parts of the dialog."

 

The varetis ADIS solution was recently nominated to receive the Voice Award 2004 for the most innovative voice application from the Voice Business Initiative in Germany .