Tell-Eureka Launches LevelOne Customer Care

NEW YORK, NY - Tell-Eureka Corporation launched LevelOne Virtual CSR, a next-generation customer care solution that enhances existing contact center environments with speech-based self-service applications that are integrated with the Web. LevelOne helps callers quickly resolve problems using human-like conversations, greatly improving customer service while reducing costs. DYMO, manufacturer of electronic and PC based labelmakers, selected the LevelOne self-service solution to enhance its technical customer service operation. Callers now have an easy way to resolve problems using step-by-step troubleshooting instructions from the automated LevelOne system. Calls for complex issues are seamlessly transferred to live agents along with all of the information collected on the call by LevelOne so the agent can avoid repeat questions. "With LevelOne, DYMO was able to use our existing Web support knowledge bases and make the same information available to our callers. LevelOne's conversational speech technology allows us to cut costs while maintaining a high level of customer service," said Joseph Horvath, director of customer relations at DYMO. "Our customers have been very pleased with the intuitive nature and ease-of-use of the system."
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