The First First Emergency Management System with IVR Capability Launches
ESi Acquisition and VoxGen have launched Boards Talk, a direct voice-to-machine interface between VoxGen's interactive voice response (IVR) technology and ESI's WebEOC Professional crisis information management software.
Boards Talk allows users to dial a phone, connect to WebEOC Professionalm and verbally post information to WebEOC status boards.
"With the launch of this new product, WebEOC becomes the first crisis information management system to offer an interactive voice response solution," said Jerome DuVal, a vice president at ESI. "Boards Talk powered by WebEOC doesn't require an Internet connection or special training. It greatly enhances first responders' mobile reporting abilities."
"Not all emergency response personnel will have a computer in the field, but most will have a phone. With WebEOC only a phone call away, now they can update critical information from anywhere. It's an incredible step forward in emergency management," DuVal added.
Simon Loopuit, CEO of VoxGen said, "We are delighted to be partnering with ESi to bring this exciting capability to the first responder community. WebEOC has a proven record in crisis management, and our interactive voice response systems are the gold standard for reliability, security, usability, and value for the money – handling millions of self-service calls every year for enterprise and government customers alike."
This first release of Boards Talk powered by WebEOC includes tools for shelter management, facility status updates and personnel tracking activities. The software is offered as a subscription service, and custom development of other WebEOC boards and tools is available from ESi.