The PELORUS Group Recognizes Witness Systems for Recording Solutions
ATLANTA - According to the June 2005 "World Contact Center Recording Systems Market" report published by The PELORUS Group, an independent market research and consultancy company for the financial services and telecommunications markets, Witness Systems holds a 35 percent share in the recording (both combined and selective) software and services global market. Additionally, the report shows Witness Systems having a 46 percent share in the selective recording (i.e., quality monitoring) global market.
The PELORUS Group also recognizes Witness Systems as being the first vendor to offer recording products outside of the traditional contact center, as well as the only vendor with comprehensive recording solutions designed and marketed for back-office processes.
"In a largely technology-driven market, Witness Systems is one of the best at conducting market research and listening to customer needs," said Dick Bucci, associate consultant, The PELORUS Group. "The company is well ahead of the curve in recognizing that recording solutions have applications well beyond contact centers, a direct result of customer feedback."
Based purely on customer votes, Witness Systems was chosen for the "Best Self Learning/Training" and "Best in Americas" awards. Launched in the summer of 2002, the Members' Choice Awards encourage users to vote for their favorite solution provider on a national, regional and global basis. As there are no judges involved, each award is based on the number of votes received from more than 3,500 global ContactCenterWorld.com members. The awards distinguish "the companies that maintain exceptional leadership and customer focus" and were chosen based on overall average voting scores.