TouchStar Releases TouchStar 6.0
TouchStar announced the release of its 2009 call center system, TouchStar 6.0.
TouchStar 6.0 includes enhancements to all of the TouchStar core applications and represents the new “look and feel” of TouchStar’s user experience. TouchStar 6.0 provides call centers the flexibility to customize user interfaces, improves agent-to-supervisor interaction, and delivers easy to use tools to actively manage the call center environment.
“TouchStar 6.0 is the realization of a significant initiative to enhance the user experience and improve functionality while leveraging the reliability of our core architecture,” said Nick Carpenter, director of development at TouchStar,
TouchStar 6.0 leverages Dialogic’s carrier-class hardware and includes new load balancing, multi-threaded software architecture. Leveraging these enhancements, TouchStar 6.0 provides advanced automation of daily reporting, system activity logging, and data management in a centralized user interface.