UTOPY and VPI Enter Strategic Partnership
SAN FRANCISCO and CAMARILLO, Calif. - UTOPY, a provider of enterprise solutions for Customer Intelligence through speech analytics, entered a mutual reseller agreement with VPI, a provider of integrated interactions recording and proactive workforce optimization (WFO) applications.
The partnership enables UTOPY and VPI customers to extract customer insights by leveraging UTOPY's speech analytics solution and VPI's call recording technology. The integrated technologies allow customer-centric organizations to perform analysis on emerging trends, identify new opportunities, and address areas for improvement.
Donna Fluss, industry analyst at DMG Consulting, observes that leading companies are increasingly looking to solution providers to deliver product suites that address their workforce optimization and analytical needs. "Speech analytics empowers companies to understand customer insights, needs and wants and has quickly become one of the fastest growing applications in the contact center market," explained Fluss.