VIVO Selects Convergys
CINCINNATI and SAO PAULO - VIVO, a wireless carrier in the southern hemisphere with more than 28 million subscribers, signed a new five-year contract to receive professional and consulting services from Convergys Corporation. VIVO is a joint venture led by Portugal Telecom and Telefónica Móviles SA.
Under the terms of the agreement, Convergys will deliver multiple professional and consulting services including software configuration, development, integration, and subscriber data migration. These services support the ongoing improvements to VIVO's billing operation and the continued migration of VIVO's post-paid wireless subscribers from different properties of VIVO onto a single Convergys billing solution.
This new agreement continues and expands the Convergys and VIVO relationship that was first announced in June 2003. Today, more than three million post-paid wireless subscribers of VIVO are supported by Convergys' ATLYS wireless billing solution. As part of this new agreement, Convergys will migrate three additional VIVO properties onto ATLYS, which will then support more than six million post-paid subscribers on an instance of the billing solution.
"This next phase of migration will require expertise and experience that Convergys will provide, as we continue to streamline VIVO's billing operations to better serve our customers, deliver new services, and grow revenues, said Guilherme Portela, VIVO´s customers vice president."
"VIVO remains focused on streamlining its billing operations and improving its capability to rapidly deliver new services and increase revenues," said Andrew Duff, senior vice president and managing director of Convergys for Latin American. "With this new agreement, VIVO has the ongoing support of Convergys' professional services to deliver the specialized knowledge and capabilities required by VIVO to complete its next phase of subscriber migration and further improve the efficiency, scalability, and flexibility of its billing operations."