Verint and Cloud9 Partner for Voice Compliance

Verint Systems and Cloud9 Technologies have joined forces to provide the financial services market with a cloud-enabled communications solution for voice trading.

This offering leverages Cloud9's C9 Trader voice communication and analytics platform and Verint Financial Compliance with seamless integration into existing systems. It combines Cloud9's cloud-based platform with Verint's offering for integrated communication capture, records retention, data governance, and advanced data analysis. Through the analytics and open data APIs, customers can capture voice records and metadata and make them available to analytics tools for surveillance, transcription, and data structuring purposes.

As part of the collaboration, Verint has API access to retrieve customer recordings, including voice streams and detailed metadata, directly from Cloud9's C9 Trader soft dealerboard client or its cloud storage. Financial firms can benefit from an integrated, searchable data repository, a contextual view of communication records from different sources, data management, and retrieval of all captured interactions.

"With the disruption caused by the pandemic crisis and the consequent surge in remote working arrangements, traders need to operate outside traditional corporate-based environments. Cloud-based voice trading solutions are more important than ever, and ensuring these solutions fall within all compliance parameters is very important," said Brian Hunt, chief administrative officer and head of partnerships at Cloud9, in a statement. "We're excited to collaborate with Verint to provide a platform that provides organizations with optionality so that they can continue to operate in a compliant manner both on and off the trading floor."

"While organizations are moving their operations and workflows to the cloud with traders and support staff shifting to working remotely, regulatory and compliance issues remain critical in this sector," said Verint's John Bourne, senior vice president of global channels and alliances, in a statement. "During and beyond the current crisis, the combination of Cloud9 and Verint helps ensure that remote traders and on-site teams stay connected with clients, peers, and counterparties at all times without having to worry about compliance infractions around their communications environment."

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