Virtual-Agent Services and Voxify Partner to Offer Clients Mix of Live and Automated Agents

ALAMEDA, Calif. and SCHAVirtual-Agent Services (VAS) and Voxify announced a broad partnership benefiting clients of both firms. VAS and Voxify will be able to offer their clients a mix of live and Automated Agents in a single pool of talent.

VAS and Voxify bring different business models, skills, and technologies to the table in creating a combined offering for their clients, which span a range of industries - from retail to travel and tourism. Clients in these and other industries will be able to handle thousands of customer calls per day. This will be achieved by mixing VAS' workforce with Voxify's Automated Agents, which are based on patented technology that models the intelligence and personality of live agents.