VocaLabs' One Hour Assessment
EDEN PRAIRIE , Minn. - VocaLabs' One Hour Assessment provides insight into how live callers experience your call center or self-service system. In one hour, call recordings and survey feedback from 30-130 live callers are delivered in VocaLabs' Interactive Drill Down format.
A One Hour Assessment can evaluate live agents, automated self-service, or any combination of the two. Studies can be conducted for early prototypes as well as fully deployed systems. It is used to evaluate changes to a customer service operation, compare different versions of prototypes, monitor ongoing quality, or as a tool for designing better Voice User Interfaces.
VocaLabs' One Hour Assessment package includes professional study design, online data access, interactive drill-down, continuous monitoring of study progress, and a permanent archive on CD-ROM. In addition, subscribers to VocaLabs Professional research services can perform One Hour Assessments as part of their research subscription.