Vocantas Partners with Kronos
Vocantas is partnering with Kronos, a provider of workforce management and human capital management solutions in the cloud, to integrate Kronos' workforce management solution and Vocantas' multichannel communications solution.
Vocantas uses advanced computer telephony and speech recognition technology to provide organizations with multichannel outreach and customer service capabilities across healthcare, higher education, manufacturing, services, and utilities industries.
Through this partnership, Vocantas will allow Kronos customers to extend interactive voice response (IVR), text, and email to their end users to communicate with their workforce management solutions directly. Kronos customers can now offer interactive inbound absence reporting and outbound automated shift scheduling.
"We are excited about this opportunity and how it will enable Vocantas and Kronos to improve the efficiency of intelligent scheduling by further simplifying time-sensitive workforce communication," said Gary Hannah, CEO of Vocantas, in a statement. "This relationship formalizes our commitment to provide organizations with a fully integrated workforce management and communication solution."