VoiceGenie Powers Unified Dispatch Voice-Driven Taxi Booking System
TORONTO, CANADA - VoiceGenie Technologies Inc., a provider of VoiceXML Gateway solutions, announces that Unified Dispatch Inc. (UDI), a provider of next-generation speech-enabled dispatch technology for the transportation industry, has partnered with VoiceGenie to power its voice-enabled taxi booking system for several of UDI's installations. UniBook allows passengers to book taxis, shuttles and limousines without waiting to speak to a live agent. The fully integrated booking engine reduces fleet operator costs and improves the customer experience in booking transportation services. UniBook has been engineered to gather all necessary information through an intuitive voice interface based on VoiceXML, delivering the data to any leading dispatch system and eliminating the need for live agents. According to VoiceGenie, this level of automation cuts dispatch costs by more than 40% and eliminates the frustration passengers endure waiting on hold for operator assistance. Ted Sichelman, Unified Dispatch's CEO, said, "VoiceGenie's open architecture offers the level of flexibility needed to make UniBook the most successful transportation booking system. Running on VoiceGenie, UniBook can operate in a multitude of environments without the need to alter our core technology, a critical factor in transportation solutions deployment." Stuart Berkowitz, VoiceGenie president and CEO, said, "We are thrilled to include Unified Dispatch in our growing list of industry leading customers. The UniBook solution addresses a sizeable market opportunity in transportation and demonstrates VoiceXML's tremendous ROI potential. The Unified Dispatch UniBook system is expertly engineered; we believe this application is poised for wide deployment across the transportation contact center industry."