Vonage Announces Vee, a Virtual Assistant Chatbot
Vonage, a business cloud communications leader, has announced the launch of its chatbot, Vee in beta. What Vonage says is the first virtual customer assistant integrated with a cloud-based unified communications solution, Vee enhances the customer experience on Vonage's next-generation, cloud-native platform, Vonage Business Cloud (VBC). Vee enables Vonage customers to streamline managing their account services with fast and easy access to support via simple, natural language text commands.
With Vee, Vonage Business Cloud users can set up and manage their accounts, using natural language commands to ask Vee questions and receive assistance in troubleshooting issues in real time. Live chat with Vee suggests a variety of relevant options to meet a customer's needs based on the context of the questions asked.
Vee can be used end-users and account administrators that have the VBC mobile app, which comes standard with the VBC service. Vonage began testing Vee with customers in March, and has addressed more than 25,000 customer questions posted by approximately 5,000 users, saving Vonage customers valuable time. Frequent use cases include setting up a device, such as a desk phone; adding features like a Call Group or Virtual Receptionist; instructions for how to use features such as Call Recording and Document Sharing; and basic customer service questions.