Vonage Launches Chatbot Integration for Workplace by Facebook

Vonage, a business cloud communications provider, has announced the launch of its newest chatbot, Vee for Workplace by Facebook. Vonage has partnered with Facebook to provide Workplace users with virtual assistant capabilities to create and manage AI-enabled conferencing.

Vee for Workplace uses simple bot commands to leverage cloud-based APIs via Nexmo, the Vonage API Platform, and Vonage's Unified Communications APIs, to integrate cloud communications features directly into the Workplace collaboration platform, including the ability to initiate and manage conferencing and calling. In addition, Vonage Business Cloud customers receive real-time interactive call alerts, can respond to calls with SMS quick replies, and redial callers at their convenience, all from within Workplace.

Vonage is uniquely positioned to integrate artificial intelligence (AI) capabilities into specific real-time conversational use cases for employees to connect within collaboration platforms like Workplace, enabling enhanced productivity. Nexmo's Voice API and proprietary websocket technology opens up these capabilities and audio streams to control the conversation and analyze it in real-time.

For Workplace, through a partnership with voice-centric AI pioneer Voicera, Vonage allows users to mention Vee in a post, which enables them to start an AI-powered conference bridge. Vee then offers quick reply buttons to highlight or add comments to the meeting transcription and recording. At the conclusion of the call, users will receive highlights, actions, meeting analytics, and the ability to share with the Workplace group.

To further enhance the Workplace experience, Vonage has partnered with BOT providers, such as Converse.AI (acquired by SmartSheet), that have embedded Vonage building blocks into their framework. This allows further customization of the collaboration ecosystem to suit a business' unique needs for real-time communications, such as SMS, voice, number insight and personalized workflows.

In addition to the integration of chatbots within Workplace by Facebook, Vonage is embracing chatbot technology for its own customer experience via the Vonage Business Cloud platform. Vonage's Vee virtual assistantbot augments the customer experience, helping businesses to streamline management and monitoring of their account in real-time, as well as access support, all via simple, natural language text commands.

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