VoxGen Awarded Grant from Germany’s Ministry of Economics and Technology
Speech technology vendor VoxGen has been awarded a grant from Germany’s Federal Ministry of Economics and Technology to drive innovation in cross-channel customer experiences.
VoxGen will use the grant money to research and develop tools and processes that make it more cost-effective to design, deliver, and manage cross-channel customer service strategies. Currently many organizations struggle to implement seamless and integrated customer contact strategies across phone, smartphone, email, and the Web, which can negatively affect the customer experience by preventing consumers from achieving their end goals.
The grant is part of the Federal Ministry of Economics and Technology’s Central Innovation Program for SMEs. The targeted support for the research and development of innovative technologies aims to lay the essential groundwork for the application of new technologies and services.
“It’s a big frustration for customers not being able to switch communication channels with organizations quickly and easily, and having to repeat the same information each time when they do," said Pierce Buckley, head of product at VoxGen. "This grant will lead to the development of new tools and technologies that make the process a lot more seamless for the customer, and a great deal more cost-effective and implementable for organizations.”