Voxeo Adds Graphical Design Tool to Prophecy Voice Platform
ORLANDO, Fla. - Voxeo Corporation, a provider of hosted and premise-based IVR and VoIP platforms, released Prophecy Designer, an enhancement to its freely downloadable Prophecy Voice Platform for on-premise IVR system deployments. Prophecy Designer adds a graphical development tool for application design and delivery.
Over the last six months Voxeo customers have been able to create and deploy applications using Evolution, Voxeo's hosted IVR service. Prophecy Designer brings the same benefits to customers who prefer a downloadable, premise-based software solution over Voxeo's hosted Evolution alternative.
Prophecy Designer can be used to build a variety of speech-enabled or touchtone customer self-service or interactive voice response applications. Its graphical interface allows users to build call flows using visual steps and wizards with built-in voice application best practices. Designer steps include: announcements and prompts, multiple choice questions, caller input, call recording, time-based routing, and call transfers. Designer's Data Integration Step supports Web-service access to external data sources, which can then guide call flow via Designer's rule-based decision steps.
In addition to Prophecy Designer's self-service application deployment capabilities, Voxeo will continue to promote application development solutions from partners such as OpenMethods, Vicorp, and VoiceObjects for use with Prophecy and Evolution.
The Prophecy Voice Platform is a system with a voice browser, native host media processor with SIP-compliant VoIP telephony, SIP softphone, Web server with PHP and Java/JSP support, and SQLite database engine. Voxeo speech recognition and synthesis (ASR and TTS) are included with the platform, as well as an MRCP interface for integration to other speech engines. Prophecy is a certified VoiceXML 2.0 platform with support for VoiceXML 2.1, CCXML 1.0, and proposed CCXML 1.1 extensions. Prophecy supports outbound calling, conferencing, and call recording, and also comes with three open source applications: an auto attendant, voice mail, and conference manager.