Voxeo Brings Multichannel Communications to SMBs

Voxeo announced today that OneReach has been named a Voxeo Connect Certified Partner Application, offering Voxeo's multichannel communications platform to the small and midsized business market.

OneReach allows companies of any size to create rich inbound and outbound customer communications across any channel, including voice, text, or email.

The OneReach solution is built on Voxeo's Prophecy communications platform, a completely open, standards-driven environment that allows companies to interact with anyone they do business with in ways that improve service, drive sales, and lower costs. OneReach eliminates the need for any IT knowledge or infrastructure investment, delivering an easy, intuitive drag-and-drop interface to create a wide range of custom solutions for customer interactions.

"OneReach allows anyone to create powerful voice, text, and email-based communications without the need of a developer," said Rich Weborg, CEO of OneReach, in a statement. "A user can build a sophisticated voice or text-enabled solution in minutes, track how it performs in real time, and then make quick updates. Businesses can manage inbound phone calls, create voice or text-based surveys, schedule appointment reminders, or automate a variety of business communications…it's only limited by a user's imagination. Building on the Voxeo platform allowed us to provide a great user experience on a carrier-grade platform and extend our offering with their wide range of features."

The system is managed through a Web-based dashboard where companies can create and send notifications such as payment due dates, event updates, or upcoming appointment reminders, as well as marketing campaign outreach through text, voice, and email. Once campaigns are launched, OneReach gathers and delivers analytics that companies can use to adjust the campaign for increased customer engagement. Additionally, OneReach facilitates interactive, two-way conversation by providing inbound call and texting capabilities that handle incoming inquiries or responses to notifications. OneReach is offering free trial accounts at www.onereach.com/voxeo.

"Small businesses thrive on providing greater customer intimacy and higher levels of service," said John Amein, senior vice president of product management at Voxeo, in a statement. "OneReach sets a new bar in enabling these companies to communicate more effectively, keeping customers informed by whatever communication channel is most convenient for the customer. Now any small business, whether it be a doctor's office or retail store for example, can do campaigns across multiple channels without any technical knowledge or capital investment."

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