govONE Solutions Acquires Frank Solutions
govONE Solutions, an eONE Global operating company and provider of electronic payment, tax calculation, service delivery technologies and outsourcing solutions to federal, state and local agencies, financial institutions and businesses, announced it has acquired the assets of Frank Solutions.
Frank Solutions is a provider of interactive voice response (IVR), voice recognition, computer telephony, interactive Web response and e-commerce software for the government, court, utility, insurance and higher education marketplaces. Frank Solutions will operate as a unit of GovConnect, a govONE Solutions subsidiary, which specializes in digital service delivery solutions, professional services and payment processing for government agencies.
govONE Solutions already serves more than 2million taxpayers, processing 40 million payments valued at $1 trillion annually.
"The addition of Frank Solutions complements our in-depth capabilities in government technology services, consulting and payment processing, while adding a new dimension of expertise -- specialized technology solutions for the court and utility marketplaces," said Paul Doty, president of GovConnect. "Frank Solutions represents an excellent fit for govONE Solutions and GovConnect, both strategically and operationally, and expands the range of services we can provide to our customers and new customers in the growing government services marketplace."
Frank Solutions' expertise and products expand GovConnect's offerings to state and local government agencies. Additionally, Frank Solutions' experience in the court and utility marketplaces increases GovConnect's overall payment technology capabilities, creating new revenue opportunities in adjacent markets. Frank Solutions also offers synergistic opportunities with First Data Corp. by leveraging ancillary services such as call centers and print/mail outsourcing services.
"The addition of Frank Solutions to govONE Solutions is a strategic move toward gaining an even stronger foothold in the growing government marketplace and in maximizing growth opportunities in new electronic payment markets," said Garen K. Staglin, president and CEO of eONE Global.
Frank Solutions will remain headquartered in Englewood, Colo., where govONE Solutions and First Data also are based. Frank Solutions' co- founders and owners, president Bruce Frank and senior vice president of sales and marketing Greg Trainor, will join govONE Solutions, along with Frank Solutions' additional 46 employees.
"We're pleased to join forces with a market leader like govONE Solutions, whose expertise, products and service offerings are deeply entrenched in the government arena. We're equally delighted to have the opportunity to play a key role in expanding govONE Solutions' reach into electronic transactions for court systems and utilities," said Frank.