iVoice Announces Enhancements for Artisoft TeleVantage Platform
MATAWAN, NJ - iVoice Inc. (OTC Bulletin Board: IVOC), a developer of speech recognition technology, announced enhanced integration capabilities for its Speech Enabled Auto Attendant nearly eliminating the need for any external hardware server or device to deploy speech recognition for TeleVantage, the first software-based phone system by Artisoft Inc. (NASDAQ: ASFT). By using the TeleVantage plug-in interface, the iVoice Speech Enabled Auto Attendant now shares existing trunk cards with TeleVantage. This enables TeleVantage customers to save costs associated with additional voice processing cards. The entire speech recognition solution can be deployed using existing TeleVantage server hardware, providing cost savings over a proprietary PBX and separate speech recognition machine. No external server or additional internal hardware voice cards are required as the application is loaded directly onto the TeleVantage server and operates on existing hardware devices. The Speech Enabled Auto Attendant enables callers to automatically connect to users by speaking their name. The iVoice Speech Enabled Auto Attendant is a call center application that uses a customized dictionary of names and extension numbers that can transfer callers using their spoken voice. Artisoft's TeleVantage is a software-based phone system that combines stability with advanced communications technology. Its feature set includes intelligent call management, call center, advanced IP telephony, comprehensive messaging, web browser, and graphical desktop call control. Built on an open systems architecture and supported by Intel communications hardware, TeleVantage enhances customer service, increases productivity and improves the bottom line for a variety of customers, from small offices to large enterprise organizations with sophisticated call centers. iVoice is a member of Artisoft's Open Communications Alliance, comprised of companies working with Artisoft to deliver standards-based communications solutions with TeleVantage as the focal point. "The iVoice Speech Enabled Auto Attendant provides a strategic component to an already proven communications solution such as Artisoft's TeleVantage," stated Jerry Mahoney of iVoice. "Our Speech Enabled Auto-Attendant's compatibility with Artisoft's technology is another important step in iVoice's distribution strategy to deliver valuable, cost-effective, easy to use speech-enabled call center solutions to businesses and organizations worldwide." "The open architecture of TeleVantage provides businesses with a broad choice of complementary applications, such as iVoice," said Diana Vlamis, Director of Business Development at Artisoft. "Integrating with speech recognition software enables TeleVantage users to further enhance their customer interactions."